Train your own in house Neurodivergent
Coaches
Understanding Neurodivergent
Clients Programme
Who We Are
Messy Minds was founded by Joanne Hill and is co-led with her fellow Director and COO, Kerry Lewis.
They bring a blend of lived experience, professional depth, and a very real passion for helping people feel seen, understood, and valued for who they are - not who they’re expected to be.
A Bit About the Founder’s Story
Joanne has more than 20 years’ coaching experience across sport, leadership, corporate development, and neurodivergent thinking. A former FTSE 100 leader, building high-performing neurodiverse teams where different thinking styles were recognised as a genuine competitive advantage.
Her ADHD diagnosis at 47 shaped the heart of Messy Minds, a place where people can finally make sense of themselves and feel understood, not judged.
Joanne and Kerry also co-host the “You’re In Detention” podcast, which offers free, honest, real-life conversations about neurodivergence. It has become a safe place for thousands of people to feel heard and less alone - which reflects our wider mission as a company.
Train your own Neurodivergent Coaches through the Messy Minds Academy
Helping your people support your people.
Most workplaces want to support neurodivergent employees properly, but external coaching can be expensive, slow and hard to access.
The Academy solves this by training your own people to become in-house neurodivergent coaches.
They understand your culture.
They understand your pressures.
They’re there when someone needs help -not weeks later.
Why organisations choose us
- You save money
External coaching usually costs around £1,600 per person. Training your own people keeps that cost inside your business. - Problems get solved earlier
When people feel understood, issues don’t build into something bigger. - People stay longer
Neurodivergent employees stay where they feel safe, supported and valued. - You attract great talent
Having in-house ND coaches sends a clear message:
“People like you belong here.” - You build longterm skills
Your coaches receive ongoing tools, support and supervision - not just a one off course.
Helping you build a workplace where people feel understood
Most people want to support their colleagues, they just don’t always know how.
The Academy teaches your team how different neurodivergent minds work, what people need, and how to create a calmer, kinder and more supportive workplace.
Everything is practical.
Everything is down to earth.
Everything can be used straight away.
What your organisation gets
- A place where people feel seen and supported
Your internal coaches will know how to spot when someone is struggling and what might help.
- Support from people who understand your world
Because they work inside your organisation, the support is faster, more relevant and more honest.
- A longterm solution, not a short term fix
Instead of relying on external coaching forever, you build real skills that stay in your organisation.
- Real lived experience insight
Training is shaped by real neurodivergent experience as well as professional coaching skills.
- Ongoing support, not a one-off workshop
Your coaches get:
• new tools and resources through the year*
• regular supervision
• *real life examples and guidance
Why organisations choose the Messy Minds
- Because it makes work feel more human.
- It reduces misunderstandings.
- It helps managers feel more confident.
- It helps employees feel safe, valued and understood.
- It helps your employees make sense of themselves
- It helps identify and unlock untapped neurodivergent talent.
- It shows future talent that you actually care, not just on paper, but in practice.
What’s included
- Full internal ND coach training
- Simple, practical tools
- Realworld scenarios
- Lived experience insight
Annual subscription for
- Monthly supervision *
- Updated materials all year *
Ready to support every mind in your organisation?
Understanding Neurodivergent Clients for Better Outcomes Programme
Invest in your client experience. We help your staff have better conversations, avoid misunderstandings, and make your business stand out for all the right reasons.
Who is this for?
- Any business, organisation, or team that works with clients, customers, or service users
- Large companies, small businesses, and everything in between
- All sectors: retail, hospitality, education, technology, charities, public services, finance, legal, healthcare, and more
Why this matters
- When you make things easy to understand, you build trust, avoid mistakes, and keep clients coming back.
- This programme helps your team support every client, especially those who absorb information or experience services in different ways.
What changes when you get this right?
- Fewer misunderstandings and complaints
- Better client decisions and loyalty
- No need to change your products or advice model -just how you talk to people
- More revenue, less risk
This is an investment in your business
When you invest in your team’s skills, you protect your business from costly mistakes and complaints.
You save time, keep your best people, and build a reputation for being clear, fair, and inclusive.
You also make your business more appealing to new customers who might not have noticed you before -helping you reach a wider audience, stand out from the competition, and grow.
Make your client experience clearer, easier, and better for everyone
No matter what kind of organisation you run -finance, retail, law, education, technology, healthcare, or any other sector -your clients, customers, or service users all take in information and experience services in their own way. Some people prefer things explained step by step, others like more detail, and some need extra time or a different approach to feel comfortable.
This programme helps your team recognise these differences, adapt how they communicate, and create positive experiences for everyone they work with.
What your organisation gets
- Stronger client relationships:
Your team will know how to build trust and make clients feel comfortable, no matter how they think, communicate, or prefer to understand information and what support they need.
- Fewer misunderstandings and complaints:
Clearer communication means less confusion, fewer mistakes, and less time spent fixing problems.
- More confident staff:
Your people will feel ready to support all kinds of clients, including those who process information or communicate in different ways.
- Better results for your business:
Clients who feel understood are more likely to stay, recommend you, and come back again.
- A safer, more inclusive experience for everyone:
You’ll be known for making things easy to understand and for treating people fairly.
What’s included
- Training delivered virtually (two half-days) or in-person (one full day), for teams of all sizes
- CPD-accredited programme
- Delivered by experienced professionals who understand real business pressures
- Practical tools and examples your team can use straight away
- Clearer conversations and stronger documentation
- Support for all sectors
Who is this for?
- Any business, organisation, or team that works with clients, customers, or service users
- Large companies, small businesses, and everything in between
- All sectors: retail, hospitality, education, technology, charities, public services, finance, legal, healthcare, and more
Why invest in this?
When you invest in your team’s skills, you protect your business from costly mistakes and complaints.
You save time, keep your best people, and build a reputation for being clear, fair, and inclusive.
You also make your business more appealing to new customers who might not have noticed you before -helping you reach a wider audience, stand out from the competition, and grow.
